What Does Quality Mean?

The Institute of Medicine defines health care quality as the degree to which health care services, individuals and population increase the likelihood of desired health outcomes and are consistent with current professional knowledge. Quality care is seen as the following:

  • Safe – avoiding injuries to patients from care that is intended to help them
  • Effective – avoiding overuse and misuse of care
  • Patient-centered – providing care that is unique to a patient’s needs
  • Timely – reducing wait times and harmful delays for patients and providers
  • Efficient – avoiding waste of equipment, supplies, ideas and energy
  • Equitable – providing care that does not vary across populations

St. Dominic’s strives to meet and exceed these areas of quality through its customer service practice of providing each patient and guest with an Exceptional Experience Every time.

What Physicians Are Saying?

Dr. Edward Gnam

Edward Gnam, M.D. discusses maternal and newborn care.

Dr. Richard Yelverton

“I love this hospital.  It’s kinda like home.”

Dr. Nicole Cleveland

Nicole Cleveland MD discusses oncology care and treatments.

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How We Are Performing?

The menu below will lead you to pages that detail how St. Dominic’s measures up in key focus areas of quality performance.

  • St. Dominic’s is constantly pursuing excellence and never satisfied with current performance, the Japanese term for this mindset is “Kaikaiku” or radical improvement.
  • We believe that every patient who seeks our care is our responsibility for providing an Exceptional Experience Everytime.
  • Excellent patient outcomes is the daily goal. Improvement efforts occur at all levels of the organization.
  • St. Dominic’s uses a repeatable, consistent improvement framework known as Plan, Do, Study, Act (PDSA). The method is a very well- known tool that is endorsed by the gold standard quality healthcare organization IHI (Institute for Healthcare Improvement)
  • Several examples of improvement efforts that are critical to the care you receive at St. Dominic’s include the following:
    • Consistent process developed for treating patients who arrive in the ED with heart attacks. The faster a patient is treated is related to saving more heart muscle. This is called the STEMI Alert.
    • Consistent process developed for treating patients who arrive in the ED with onset of stroke symptoms. This is called a Code Grey.
    • Consistent process developed for ensuring that patients who have surgeries/procedures, need central lines or catheters are treated the same way to reduce the risk of infection.
    • Sepsis mortality workgroup has resulted in a 60 percent reduction in mortality, which resulted in 60 lives saved over a two year period. This was driven by consistent processes to ensure patients receive medication and treatments as soon as possible to reduce the impact of blood stream infections.
    • Readmissions for the CMS focused conditions (Open Heart Surgery, Heart Failure, Heart Attack, COPD, Pneumonia, Total Hip and Total Knee) have decreased from 2015 to 2017. Key physicians have been selected as leaders for each condition and have been educated on the readmissions reduction penalty program.

Learn more:

St. Dominic’s continues to focus on safety and quality for our patients. As part of this effort, St. Dominic’s is in the process of implementing a new Electronic Medical Records (EMR) that will enhance the patient experience as well as the quality of care and patient safety. The Cerner system will assist the clinician with providing consistent and repeatable processes. Additionally, St. Dominic’s will continue to identify opportunities to enhance care and services delivered to patients.